08 March 2016

ComputerTalk is at Enterprise Connect 2016!

Written by Nicole Robinson, Posted in Events

Are you enjoying Enterprise Connect 2016? We are having a great time connecting with the attendees here!

Don't forget to meet up with ComputerTalk to discuss how ice Contact Center leverages Microsoft investments in Skype for Business, Office 365, and Dynamics CRM to deliver a solution that differentiates your customer journey.

Join ComputerTalk at the following events:

Happy Hour at Sora Sushi This Evening

Join ComputerTalk for sushi, drinks, and great conversation. This exclusive event will be hosted at Sora Sushi at the Gaylord Palms, March 8th 4:30 – 7:00. You will have the opportunity to speak with our leading contact center experts.

Microsoft Co-Presentation Wednesday Afternoon

ComputerTalk will be presenting at Microsoft booth 1221 on Wednesday at 3:15. We will be discussing how ice Contact Center and Microsoft cloud services (Office 365, Skype for Business, Dynamics CRM) improves customer service. Following the presentation, there will be a Q&A session where you will have the opportunity to ask ComputerTalk and Microsoft any questions you have.

Pre-book a meeting

Want some one-on-one time with a contact center expert? Schedule a meeting by sending us a message with a preferred date and time in the "Message Us" section on our website. Our experts would love to discuss your contact center roadmap, potential partnership opportunities, as well as how ice can add value and solve business challenges.

If you are not attending Enterprise Connect, and are still interested in seeing how ice Contact Center improves your customer service through Skype for Business, O365 and Dynamics CRM, you can request a live demo. We are happy to demonstrate to you the benefits of ice at a time convenient for you.

28 April 2015

Let’s talk about Skype4B contact center at Ignite 2015

Written by Nicole Robinson, Posted in Events, ComputerTalk

Will you be attending Microsoft Ignite 2015 in Chicago, Illinois, May 4-8, 2015? If you are, we hope to see you there!

Drop by booth 578 to learn more about ice Contact Center. ice, intelligent communications exchange, is the only enterprise-class, native Lync and Skype for Business contact center product. ice turns your contact center into a customer resolution center, where agents have all the tools they need to provide the best customer service possible.

Send us an This e-mail address is being protected from spambots. You need JavaScript enabled to view it. about what you want to see and attend the demo for a chance to win a Windows tablet. ComputerTalk will have scheduled demos throughout the day - the schedule will be up soon. You can also This e-mail address is being protected from spambots. You need JavaScript enabled to view it. with our team.

If you would like to learn more about ice, you can request a demo and see it live!

04 December 2014

Sprint Complete Collaboration Now Enhanced with Contact Center Capabilities

Written by Martin Borowski, Vivian Pow, Posted in Press Release, Contact Center, Lync, Unified Communications, ComputerTalk, Microsoft

OVERLAND PARK, Kan. (BUSINESS WIRE), December 04, 2014 - Businesses with contact center operations now can use a consistent cloud-based unified communications (UC) tool across all employees plus offer key features critical to employees who directly support customers. Sprint (NYSE: S) is teaming with ComputerTalk to integrate robust contact center capabilities into Sprint Complete Collaboration with Microsoft [LYNC], enabling businesses to rely on Sprint as a one-stop shop to meet all of their UC needs.

ComputerTalk offers a native contact center solution called ice, which is an all-in-one, software only, cloud-based contact center built and integrated into the full Microsoft stack. Its wide range of features include:

  • Contact routing and distribution
  • Full Interactive Voice Response (IVR) designer
  • Call recording and historical reporting
  • Real-time monitoring and skills-based routing
  • Media-specific interactions
  • “UC Workflow” designer for building self-service and complex routing apps
  • Instant Messaging (IM), voice, email, Web chat and Twitter
  • Ability to route calls to any end point that [LYNC] knows (e.g. mobile devices, landlines and common area [LYNC] phones)
  • Ability to route IM to public IM clients

“Sprint is offering the first Microsoft universal communications suite with a native [LYNC] contact center that offers enterprise grade capabilities,” said Mandle Cheung, chairman and CEO of ComputerTalk. “This will allow Sprint customers to quickly and effectively move to a cloud-first, mobile-first, enterprise solution for communication and collaboration while enhancing the business customer experience."

Unlike competitive offers, Sprint’s approach is comprehensive with enhanced mobility and SIP Trunking integrated for every user. It also offers an end-to-end UC platform with a consistent experience across all collaboration tools, operating systems and end points.

Sprint Complete Collaboration is enabled by an all-IP network, which offers the reliability and quality needed for real-time collaborative applications. For road warriors, cloud-based UC offers a rich and flexible mobile experience. It also enhances BYOD programs with a seamless collaboration experience for tablets and mobile phones using multiple operating systems. Mobile employees can join meetings, check presence and availability, and use instant messaging while away from the office.

“Arming employees who have a wide variety of communication needs and workstyles with the right technology will unify them, promote stronger collaboration, and help businesses grow faster,” said Mike Fitz, vice president for Enterprise Commercialization, Sprint. “Enhancing Sprint Complete Collaboration with contact center features enables businesses to provide a consistent UC solution for all employees while adding capabilities for certain work groups, like the unique tools needed to directly support customers. Businesses can rely on Sprint as a one-stop shop for this integrated solution that will easily scale and adapt to their business needs.”

About Sprint Business

Sprint Business provides a range of simple, flexible services that help workforces to collaborate, mobilize and accelerate. As work changes, the winners will be the businesses that remove obstacles to best empower their employees to drive business success. Our solutions are designed specifically to help our customers' people work better together, be more engaged and enjoy their jobs more. To learn more, visit www.sprint.com/business or join the conversation at www.sprint.com/futureofwork.

About Sprint

Sprint (NYSE: S) is a communications services company dedicated to delivering the best value in wireless. Sprint served 55 million customers as of Sept. 30, 2014, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the last four years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint andwww.twitter.com/sprint.

03 June 2014

WPC 2014 - Microsoft Worldwide Partner Conference, Washington D.C., July 13-17, 2014

Posted in Events, ComputerTalk, Microsoft

ComputerTalk is proud to be sponsoring the Microsoft Worldwide Partner Conference, held in Washington DC, Jul 13 - Jul 17, 2014.  Keep an eye out for our ads and stay tuned for our demo schedule!

If you are interesting in meeting the team at WPC, please fill out the demo form here! In the message, indicate that you want to schedule a meeting.

We're excited about interacting with you - global partners and technical visionaries - and the opportunities for us to transform the future together.

Learn more about the WPC14 at http://www.digitalwpc.com.

Register for WPC 14 here: http://www.digitalwpc.com/WPC2014/Pages/Registration.aspx


15 April 2014

ComputerTalk announces the opening of a representative office in Paris.

Written by Vivian Pow, Posted in Press Release, ComputerTalk

Richmond Hill, Canada (April 15, 2014) - ComputerTalk, a leading provider of Lync-native contact center products and communication-enabled business process (CEBP) applications, announced today the opening of their second representative office in Europe. This office will be in Paris, France. The establishment of a French representative office reflects ComputerTalk’s international focus and its commitment to the French speaking customers in the European, Middle Eastern and African ("EMEA") markets.

"The opening of the French office marks a major commitment to the EMEA region and the future of our firm. Having a local presence and local expertise in a region where we have seen significant growth and activity, allows us not only to better serve our global client base but also positions us more effectively as a valuable contributor to the European Microsoft Lync ecosystem” says Mandle Cheung – CEO of ComputerTalk.

The new office will work with Microsoft certified System Integrators to provide growing businesses the ability to use Microsoft Lync with a fully integrated contact center solution and the ability to extend the power of contact center applications to the rest of the enterprise.

About ComputerTalk

ComputerTalk is a global company that offers cloud-based and on-prem Lync native contact center with an application development tool that allows end users to build applications with functions that include web-chat, Lync voice, and Skype voice & messaging.

ice is our native Lync Contact Center product that takes Lync-Skype integration to the next level. ice is an ACD and Speech IVR with an application development tool that empowers end users to build UC CEBP applications which will transform the way you interact with your customers.

ComputerTalk, experts in complex custom UC CEBP applications, is the current Microsoft Canada Communications Partner of the Year IMPACT award Winner. We are a Microsoft Online Service Advisor with Gold Application Development and Gold Communications competencies. ComputerTalk was founded in 1987 and is headquartered in Richmond Hill, Ontario, Canada.

Contact Information Paris office:

Mr. Rija Raharinosy
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 331-848-848-61

Contact Information Richmond Hill office:

Ms. Vivian Pow
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.