08 May 2013

Showcasing Microsoft Lync 2013 on Office 365 cloud

Written by Martin Borowski, Posted in Lync, Unified Communications, Microsoft

At the recent Lync release Derek Burney (Corporate VP, Microsoft Lync & Microsoft Office Data) took the center stage showcasing Microsoft Lync 2013 fully running on Microsoft’s cloud-based Office 365. This integration will be implemented across the service within the next 18 months.

Here are the highlights of the items demonstrated at the release event:

  • The ease with which a new user can be added to an Office 365 account with whatever Office application license.

  • Using Lync on array of mobile clients. Starting obviously with a Windows phone to Android and iPhones. He expressed that the client retains its “Lync-ness” while still adapting to the design of each mobile operating system. Creating ease of use and comfort.

  • Discussion of Lync Web app for browsers. Allowing any user join a meeting from a PC or Mac browser

  • WebRTC – the Web Real Time Communication and the premise to support this exciting initiative in the near future once standard is ratified

  • Focus on moving Microsoft Lync into the conference room. Using two large touch-screen displays, Burney demonstrated how with single-touch to join a meeting and then designate one screen to video and the other to electronic virtual whiteboard. This allowed for note taking of the meeting eliminating the need to take pictures of the old-fashioned whiteboard.

While the demo wasn’t groundbreaking, the overall delivery signified the fulfillment of the vision Microsoft had for Lync. They have delivered a UC system that can provide voice as well as IM/Presence, video, desktop sharing and overall all elements of modern communications system. It can run on all the major platforms whether desktop or mobile and now is moving into conference rooms. The success and popularity of Microsoft Lync keeps on growing and enhancing.

Contact us if you need help implementing Microsoft Lync and Office 365 with your contact center.

07 May 2013

ComputerTalk’s hosted ice Lync cloud

Written by Martin Borowski, Vivian Pow, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Microsoft

ice Lync Clouds

ComputerTalk’s hosted ice Lync cloud can connect with your cloud for added communication features.

Adding communication capabilities to your contact center and day-to-day business processes can help drive business results and help you exceed customer expectations.  If you are looking for a full end-to-end unified communications solution for your office and contact center, combine Office 365 with ice in the ComputerTalk cloud.

You can also come to us for help in meeting technology goals.

If you are looking to replace your PBX with an IP-PBX, we can provide telephony expertise, so you can become SIP voice-enabled at the speed you choose. Once the transition is complete, you can take advantage of the benefits of SIP telephony in your office and in your contact center.

If your cloud is missing certain contact center or communication pieces, you can connect to ours for all the products listed in the ComputerTalk cloud (i.e. PCI compliant contact center, Lync IP PBX, ice, applications that make your processes more communications conscious.)

We can also work with you to provide your customers a joint offering.

Questions?  Send it to us using the Message Us section.

02 May 2013

Unified Communications gains incredible popularity and usage

Written by Martin Borowski, Posted in Contact Center, Unified Communications

86 percent of organizations allowed BYOD in 2012

Unified Communications gained incredible popularity and usage since the inception of the first multi-modal smartphone in 2007. With the wide adoption of mobile smartphones and tablets in the market now, UC market has just exploded. It is clear that UC-enabled mobile communications (MCEBP) is at the top of everyone’s list for tablets and smartphones. The only concern is its security and how it’s handled for consumer usage vs. work usage.

There are several factors and perspectives to consider such as mobile operating systems, multi-modal mobile applications, support and access security privacy controls. Overall, UC mobility has value for any end users, no matter if it’s an individual consumer or an employee within an organization but both will shape where the market is going with new online and mobile technologies. This requires strategic planning for migrating into more “virtual” and hosted services in private and public “clouds”.

A recent survey by a recently formed consortium of enterprise software companies focused on mobility, the Enterprise Device Alliance, confirms some mobile impacts and trends for internal IT organizations. These include the following:

29 April 2013

Lync - Skype connectivity for presence, IM and voice

Written by Martin Borowski, Posted in Contact Center, Lync, Unified Communications, Microsoft

Skype Hits 2 Billion Minutes Per Day

Skype is the communications hub that brings people together. With over two billion minutes used, it is a true testament to the effectiveness and its ease of use. Whether making a voice or video call, sending an instant message, connecting with business partners, stakeholders and customers has never been easier.

Do you have a contact center that supports connecting with your clients at such superior level? Contact us for direction on how to get there.

Lync - Skype connectivity for presence, IM and voice will be available to all Lync users. This move will begin to enable what we call B2X. B2X places the focus of business communication on enabling human interactions. B2X puts people first and looks at communications in a unified way, not as disparate technology silos focused on one task or protocol. Computer Talk is your gateway to unified communications.

22 April 2013

Can UC improve your business?

Written by Martin Borowski, Posted in Unified Communications

Are you BYOD ready?

How can Unified Communications (UC) actually improve a business?  Chris Griffith shares specifics on how UC helped Expert Service Providers LLC, where Griffith was a managing member and chief operating officer.  With efficient communication as a primary goal, UC's streamlining of emails, faxes, or video conferencing reaped dividends for ESP - keeping employees and customers connected, improving response times, overall professional conduct, and security.

In the modern marketplace, as more and more employees adapt the Bring your Own Device (BYOD) culture, there are myriad communication options including instant messaging, video phone, VoIP, email, and many more.  UC eliminated delayed transmissions for ESP by, well, unifying communications; allowing real-time contact regardless of the platform - an issue that could cause serious delays in the past.  And UC coordinates critical communications, which syncs PDAs, fax, and video conferencing, with clients and staff when on the road.

17 April 2013

16th Annual Customer Service Conference. ComputerTalk invites you to explore how you can amaze your customers at the Old Mill in Toronto on April 25th and April 26th

Written by Vivian Pow, Martin Borowski, Posted in Contact Center, Unified Communications, ComputerTalk, Technology


Interested in revitalizing your current customer service strategy through Unified Communications? Learn about customer service trends and best practices at the 16th Annual Customer Service Conference, organized by the International Customer Service Association. This conference takes place April 24th – April 26th at The Old Mill in Toronto.

Swing by the ComputerTalk table on April 25 and April 26 and join the conference with a special discount at the Early Bird Rate because you are a ComputerTalk contact* - we'll be showing how you can use Microsoft Lync and our contact center technology to amaze your customers.

In case you haven't heard about it, this conference promises several benefits.

  • You'll get face-to-face time with customer care specialists, who will be speaking in presentations.
  • You can share and discuss customer care best practices with customer service professionals from across North America.
  • You can explore different customer service models and technology leaders that help you create custom processes for your organization, with vendors who are attending this conference.

Hope to see you there.

Official website: www.amazeyourcustomer.com

*Please make sure to specify on your registration form that you are a ComputerTalk contact to enjoy the Early Bird rate.