31 May 2018

Meet the ComputerTalk Team: Georgia Coward

Written by Martin Borowski, Posted in ComputerTalk


Name: Georgia Coward

Function: People Functions

Education: BA English - University of Western Ontario; HRM Post-Graduate Certificate - George Brown College; CHRP - Human Resources Professionals Association

What do you do here?

I am the People Function Lead, which means that I am customer service for all the employees. I do your traditional HR stuff, such as full-cycle recruiting (from campus recruiting to experienced hires), health and safety compliance, benefits and retirement administration, staff performance reviews and profiles, compensations and total rewards (market data, pay scales), planning social events, and a many other ad hoc projects.

What do you like about your role?

I like the variety. If I'm overwhelmed or can't do something right away, I can switch to something else. Being able to work between 5 or 6 different problems or projects works for me as I don't have the patience to work on one task at a time. As well, I like the autonomy. I don’t need to go to Blair [ComputerTalk's Chief of Staff] every 30 seconds to ask if my work is okay for approval because that would slow everything down. She trusts me and lets me run with things, but is always there for support. I talk to a lot of my other friends who work in HR and they are assigned to 4 or 5 tasks for the whole year. They must go to their manager with every draft to get approval, which I couldn't imagine for myself.

13 May 2013

Top 6 traits to hiring contact center agents

Written by Martin Borowski, Posted in Contact Center

Hiring can be a very daunting task. Especially if your criteria for the contact center agent is not clearly defined. Not everyone is suited for this job. It takes candidates that are naturally inclined to assist, that takes the time to explain and is solution-oriented. Top  performing service agents carry these traits:

  • Friendly
  • Customer Service focused
  • Considerate
  • Efficient
  • Results-oriented
  • Accurate

Any intelligent person can learn the technical skills of the job but it’s the true aspiration to help customers that is much more difficult to relay. Therefore seek out candidates that already possess this ability to have successful hires.